Commanding Chaos for Coworking, Open Source and Creative Communities

Drupal Community Helpdesk at CoLab Orlando, First Fridays

Thu, 06/04/2009 - 07:20 -- rprice

12:00 - 1:30 PM, June 5th, July 3rd, August 7th, September 4th at CoLab Orlando

[caption id="attachment_760" align="alignleft" width="300" caption="It might look something like this"]It might look something like this[/caption]

A few months ago, I attended my first DrupalCon, and what an explosion of open source community awesomeness it was. As Mike and I are running a fledging Drupal shop, I was subconsciously looking for a shop I could use as a signpost, a group whose values and practices were in line with where I would like to be in a few years. I met the fine guys and gal from Advantage Labs in Minneapolis/St Paul, and was introduced to some of the awesome stuff they do.

One really great thing they offer in addition to web hosting, consulting and training is what they call Lab Hours. Twice a week, anyone experiencing a hang-up in their site, or just folks who are interested in helping, come by their offices for some roundtable support time. A goal is set to accomplish a certain task at the end of 2 hours, everyone pairs off and work commences.

There is no "expert" in the room doing all of the work. It's roundtable style, and that's how it should be.

This is pretty much a direct physical manifestation of the kind of help you get in #drupal-support in IRC. I have helped out there a bunch, and then having heard about this concept, I decided Orlando could use some community helpdesk time as well.

Starting with the first Friday of the month, I'll start hosting Lab Hours of my own here in Orlando. If you've attended DrupalCamp Florida or a Drupal Meetup, if you've attended one of our DrupalEasy training days or webinars, or if you're just curious about learning how to use this open source content management system, you're welcome to come by and share.

If nobody shows up, I'm going to open up IRC and help people in other parts of the world. I also intend to show everyone where they can go and get more help outside of helpdesk time.

CoLab is Orlando's first and only coworking space, on the 6th floor of the Angebuilt building, 37 N. Orange Ave. It's right at the corner of Wall St and Orange Ave, above Subway. It's the perfect place to host an event of this kind.

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